1. What currency does your store use?

A currency converter is used throughout our store, thus allowing you to automatically view prices according to the country you are located in, or use the drop down menu to change currencies to suit. However, checkout is in USD.

1 USD = 6.8 TTD

2. Where are you located?

Arima, Trinidad.

3. How long does it take to make a product?

Some accessories can take 2-10 weeks to produce, depending on the style and size of the accessory. Some accessories may exceed 10 weeks depending on the complexity of the bespoke design and the materials chosen.

Do note, genuine leather accessories do take extra time to produce due to the preparation phase, dyeing phase and finishing processes. You would be informed of time frames based on the accessory chosen. Do remember, all items are made from raw materials to finished product at our design studio. 

Strict Quality Assurance and Quality Control measures have been put in place to ensure products are of an excellent standard before they leave the design studio. This measure ensures that you receive excellent quality goods.

4. Do you ship internationally?

Yes. We ship to anywhere with a postal address. For specific address queries, send an email to info@jhenella-isaac.com

We accept full payments via Paypal, WiPay, Bank Transfers, and all Major Credit Cards. Our listed prices do not include the customs clearing fees instituted in various international countries. Please do background checks on customs and duties within your country before purchasing.

5. Which shipping company do you use to ship items locally and internationally?

We use TTPost Courier Trackpack & Private Couriers locally within Trinidad & Tobago.

Ttpost, FedEx and DHL are used internationally. However, due to the Covid-19 pandemic, Trinidad & Tobago’s borders are closed. Therefore, at this time, only DHL and FedEx will be used for international shipping.

 6. How long does shipping take?

Shipping within Trinidad and Tobago with Ttpost courier trackpack and local courier services can take 2-7 days depending on where you are located within Trinidad & Tobago.

Internationally, DHL shipping can take approximately 4-12 days to receive depending on your location. Estimated delivery dates would be emailed to clients based on their location.

7. How can you be contacted?

Email: info@jhenella-isaac.com

Phone-call: 1-868-327-2455

Whatsapp: 1-868-327-2455

Feel free to reach out, we respond within 24 hours.

If you have any other other questions, feel free to contact us below.